DOMESTIC SHIPPING
Orders shipping within the continental United States have the option to ship via FedEx using standard Ground or Priority 2-day methods. Orders shipping to Hawaii and Alaska ship via Priority 2-day only. All orders are fulfilled and shipped within 2-3 business days and delivered within 2-10 business days depending on your location and selected shipping method. Tracking information will be provided in the shipping confirmation email you will receive in 1-2 business days after order is placed.
Please make sure the address entered at checkout is correct and that packages can be received at that location. We are unable to deliver to PO Boxes.
INTERNATIONAL SHIPPING
Orders shipping internationally ship via Priority 2-day only. Shipping rates are calculated at checkout and determined by weight and shipping destination. International orders are fulfilled and shipped within 2-3 business days and delivered within 2-3 business days, depending on destination. Please be aware that additional delivery delays may incur due to customs. Tracking information will be provided in the shipping confirmation email you will receive in 1-2 business days after order is placed.
Please note, international orders are often subject to duties and taxes incurred by the importing country and it is up to the customer to pay these charges. Should the customer refuse, and the package is returned, the order will be refunded less the cost of shipping. To learn more about your country's taxation rates, please contact your local customs office.
Please make sure the address given at the time of purchase is one at which packages may be received at in person. Some countries may return the package if an individual is not present to sign and accept delivery.
HOLIDAY SHIPPING
Please note that Priority (2 day) shipping on or near holidays may be affected by business closure and carrier delays.
Thanksgiving closure on 11/23 and 11/24. Overnight shipping with Fedex cut off is 11/21 if customer wants delivery before Thanksgiving. Ground orders not guaranteed delivered until after Thanksgiving. Orders resume shipping normally 11/27.
RETURNS
If for any reason you are not satisfied with your Purist purchase, you are eligible to request a return or exchange within 30 days of purchase. Return shipping cost is to be paid by the customer, unless in the case of a warranty return. Once your return is received at our facility, please allow 5-7 business days for your refund to be issued.
To start a return, email returns@puristcollective.com
EXCHANGES
If for any reason you wish to exchange your Purist purchase for another item, please request to return the original item and place a separate order for the new item. Shipping cost to return the original purchase is to be paid by the customer, unless in the case of a warranty exchange.
To start an exchange, email returns@puristcollective.com
WARRANTY
Purist products are warrantied against manufacturer’s defects for the life of the product. Our warranty does not cover normal wear and tear, misuse, or damage such as dents or scratches caused by the user. We are happy to replace any product that is found to be defective or damaged upon receipt.
For all return and warranty inquiries, please email returns@puristcollective.com
Customer Care Hours: Monday - Friday | 8am - 5pm PST | 408.782.5546